Customer Care

customerservices@martefrisnes.com

phone +44 (0)800 357 0575

 

 

  • Can I track my order?
  • Where do you ship to?
  • What are your shipping rates?
  • Can I return my purchase?
  • Want to know anything else?
  • Yes, when you log into your profile you can see the status of your order. Once it has been dispatched you will receive a notification with your tracking details.

  • We ship worldwide, using DHL.

  • Shipping rates and delivery times will vary from country to country.

  • We accept returns on all our items except our bespoke pieces as these are made for you personally. All other items can be returned for an exchange or refund if they have not been worn and are in the original packaging. Please notify us within 14 days of receiving the order and return it to us within the next 14 days. More info under Delivery & Returns.

  • Please feel free to send us an email and we will be happy to help.